Customer Service Representative from Spokane Community College is a Campus Associate Customer Service degree that prepares you for a Business career. Program Description The Customer Service Representative program prepares students to work as commercial or residential service representatives in the telephone industry and also for similar positions in major department stores, collection agencies, credit bureaus, airlines, travel agencies, medical insurance agencies, public utilities and telephone answering services . This program is designed to give the students the necessary knowledge and skills to deal directly with customers in matters of credit application, bill collection, making arrangements for equipment installation and servicing, and acting as the company representative in special problems that may arise. Program Goals Use positive human relations skills to successfully deal directly with customers personally or by telephone. Appreciate the importance of customer service and its direct relationship to the success of a company. Perform a variety of routine clerical duties including making photocopies and sorting mail. Use current office equipment and office-related software. Demonstrate proficiency in Microsoft Word (expert level) and at the proficient level of Access, Excel, PowerPoint, and Outlook. Apply knowledge of grammar and punctuation skills. College credit toward certificate/degree completion may be earned by articulating from a high school business program or by completing comprehensive tests administered by the business technology department. Career Opportunities Jobs for customer service representatives exist in practically all kinds of establishments. Employment possibilities are in the areas of airline reservations, collection agencies, credit bureaus, major department stores, medical insurance, public utilities, telephone answering services and travel agencies. POTENTIAL POSITIONS INCLUDE: information and record clerks; financial clerks; insurance sales agents; securities, commodities, and financial services sales agents; retail salespersons. View more details on Spokane Community College . Ask your questions and apply online for this program or find other related Customer Service courses.
Spokane Community College address is 1810 North Greene Street, Spokane, Washington 99217-5399. You can contact this school by calling (509) 533-8020 or visit the college website at www.scc.spokane.edu . This is a 2-year, Public, Associate's--Public Rural-serving Large according to Carnegie Classification. Religion Affiliation is Not applicable and student-to-faculty ratio is 19 to 1. The enrolled student percent that are registered with the office of disability services is 4% . Awards offered by Spokane Community College are as follow: Less than one year certificate One but less than two years certificate Associate's degree. With a student population of 6,825 (all undergraduate) and set in a City: Midsize, Spokane Community College services are: Remedial services Academic/career counseling service Employment services for students Placement services for completers On-campus day care for students' children . Campus housing: No. Tuition for Spokane Community College is $3,122. Type of credit accepted by this institution Dual credit Credit for life experiences Advanced placement (AP) credits . Most part of the informations about this college comes from sources like National Center for Education Statistics
Here you have more valuable resources related to this Spokane Community College program. You can discover more about Customer Service Representative or other closely related Customer Service topics on the next external pages :