Small Business Management - Scottsdale Community College

Small Business Management from Scottsdale Community College is a Campus Certificate Small Business Management degree that prepares you for a Business career. Description: The Certificate of Completion (CCL) in Small Business Management is designed to prepare students to start up, organize and manage a small business operation. Areas of emphasis include effective management, utilization of resources, development of customer service culture, and marketing. Program Competencies: Demonstrate appropriate and effective written and oral communication skills in a variety of workplace situations. Identify and describe contemporary legal issues, ethical issues and the regulatory climate and explain how these factors affect business policies and decisions. Identify and describe a variety of professional skills and standards and demonstrate appropriate use of these skills in selected organizational settings. Analyze human relation factors which occur in business organizations and describe techniques that may be used to address human relations challenges within an organization. Apply problem-solving approaches to operational problems affecting a small business . Identify, describe and apply accounting, record keeping and tax preparation skills necessary for the management of a small business. Complete a financial plan for a small business with emphasis on cost controls, sales revenue projection, expense allocation and inventory cost control. Design a marketing and advertising plan for a selected small business. Identify and describe techniques and methods used in the effective hiring, training and management of employees in a small business setting. Create a plan for developing and retaining customer loyalty and describe strategies for dealing with dissatisfied customers and improving customers' perceptions. Identify and describe effective marketing and management strategies for exporting/ importing products and services for a small business. Present an overview of the Internet as a marketing tool for a small business and develop strategies to market selected products/services on the Internet. View more details on Scottsdale Community College . Ask your questions and apply online for this program or find other related Small Business Management courses.