Customer Service - Pierce College at Fort Steilacoom

Customer Service from Pierce College at Fort Steilacoom is a Campus Certificate Customer Service degree that prepares you for a Business career. The Certificate in Customer Service is designed to prepare students for entry-level positions. Sales Clerk Customer Service Representative Market Representative Claims Adjuster Telesupport Program Outcomes Employ customer-focused behavior including appropriate greeting, active listening, and questioning to uncover customer needs; develop and utilize creative solutions and proactive problem-solving/decision making to resolve customer complaints. Analyze and explain the various elements of a customer service culture including the following: service philosophy; organizational mission, policies and procedures; customer feedback techniques; employee behavior, roles and expectations. Develop and apply strategies for communicating with different behavioral and personality styles. Explain appropriate telephone customer service skills including answering the phone, transferring the customer , using call waiting and voice mail, and following up with customers. Develop and apply strategies for handling difficult customer encounters including dissatisfied, indecisive, angry, demanding, rude and talkative customers. List and apply cultural factors that impact customer service in a diverse business environment. Apply appropriate consultative selling strategies to meet customer needs. Compare and contrast customer data tracking systems like Goldmine and ACT! Explain basic ethical standards in customer service. Demonstrate personal responsibility and accountability by attending class, actively participation, and meeting time commitments. View more details on Pierce College at Fort Steilacoom . Ask your questions and apply online for this program or find other related Customer Service courses.