Help Desk/Customer Support Specialist - Norwalk Community College

Help Desk/Customer Support Specialist from Norwalk Community College is a Campus Certificate Programming degree that prepares you for a IT career. The need for help desk and customer support specialists has skyrocketed and forecasts indicate the demand will exceed supply for many years to come. Businesses realize that their employees and/or customers need help using computers . Internal help desks for employees, and external help desks for customers, must be staffed by people who are computer savvy and can communicate with others well. Duties typically involve taking technical calls over the phone, analyzing the problem, and explaining the answer either via phone or in person. These positions often open numerous doors to advancement within an organization. PROGRAM OUTCOMES Upon the successful completion of all Help Desk/Customer Support Specialist Certificate requirements , graduates will: 1. Demonstrate competence and confidence using computer hardware and software in a business environment; 2. Demonstrate appropriate interpersonal communications skills using both the written and spoken word; 3. Demonstrate appropriate skills using Microsoft Word, Excel, PowerPoint, Publisher and Access; 4. Demonstrate appropriate skills using Crystal reports with a variety of database programs, the Windows operating system, and the Internet plus the ability to integrate various applications; 5. Demonstrate speed and accuracy using keyboard skills and the ability to prepare standard types of business communications; 6. Have gained appropriate cooperative education experience in this field. View more details on Norwalk Community College . Ask your questions and apply online for this program or find other related Programming courses.