Administrative Support - Northland Community and Technical College

Administrative Support from Northland Community and Technical College is a Campus Certificate Administrative Assistant degree that prepares you for a Business career. Program Description This program will prepare students for performing a full range of office tasks. Secretaries/receptionists process incoming and outgoing mail, keyboard documents and forms, file and retrieve records, handle telephone calls, and make travel arrangements. In addition, the secretary/receptionist uses microcomputers and a variety of software application programs to perform document processing and file management tasks, as well as create informational marketing pieces. This major requires strong skills in communications, telephone techniques, computer usage, and human relations. Employment Opportunities Employment opportunities will vary depending upon the individual?s achievement. An individual may obtain administrative office support employment with these basic skills. Program Learner Outcomes 1. Student will demonstrate professional workplace habits including punctuality, etiquette, dress, attitude, and manners appropriate for administrative support personnel. 2. Student will utilize appropriate computer software efficiently and accurately to perform office tasks required in a business setting. 3. Student will use proper keyboarding techniques efficiently and accurately. 4. Student will demonstrate ergonomic principles and safe practices when using computer technology. 5. Student will apply standard organizational skills to the management of projects, daily schedules, work priorities, and multiple tasks. 6. Student will demonstrate critical-thinking and problem-solving skills independently or within team situations. 7. Student will apply principles of Standard English and vocabulary to written and oral communications. 8. Student will demonstrate interpersonal skills through effective listening, written and oral communications in diverse situations. 9. Student will create and use standard electronic and manual filing systems. 10. Student will record and analyze business transactions and financial documents related to the accounting cycle. 11. Student will demonstrate professional customer service. View more details on Northland Community and Technical College . Ask your questions and apply online for this program or find other related Administrative Assistant courses.