Administrative Support Software Specialist - Northland Community and Technical College

Administrative Support Software Specialist from Northland Community and Technical College is a Campus Associate Administrative Assistant degree that prepares you for a Business career. Program Description Administrative Support Software Specialists are skilled in the use of various types of software, including word processing, spreadsheet, database, and graphics presentation software, as well as electronic mail and Internet use. They provide technical assistance and training to users on how to operate and maintain software most effectively, and may fill the help desk role for their employer. Support Specialists load software into microcomputer memory, test systems, and diagnose hardware and software problems. In addition, they may make minor repairs to computer systems - usually by replacing components or programs - and keep records of service and repairs. They are also asked to help evaluate microcomputer hardware and software needs, purchases, and modifications. Employment Opportunities Graduates are typically employed in administrative office support positions in companies who have medium to large computer installations. These employees quickly beomce the in-house \\\"experts\\\" on the software being utilized by the company and are first to be contacted with computer and hardware problems. Employment is also found in help desk offices at larger companies. Program Learner Outcomes 1. Student will demonstrate professional workplace habits including punctuality, etiquette, dress, attitude, and manners appropriate for Administrative Support Software Specialists. 2. Student will utilize appropriate computer software efficiently and accurately to perform office tasks required in a business setting. 3. Student will use proper keyboarding and machine transcription techniques efficiently and accurately. 4. Student will demonstrate ergonomic principles and safe practices when using computer technology. 5. Student will apply standard organizational skills to the management of projects, daily schedules, work priorities, and multiple tasks. 6. Student will demonstrate critical-thinking and problem-solving skills independently or within team situations. 7. Student will apply the principles of Standard English and vocabulary to written and oral communications. 8. Student will demonstrate interpersonal skills through effective listening, written and oral communications in diverse situations. 9. Student will record and analyze business transactions and financial documents related to the accounting cycle. 10. Student will solve technical problems regularly faced by Administrative Support staff using appropriate mathematical and/or scientific techniques. 11. Student will evaluate, install and test computer software and hardware. 12. Student will provide technical assistance and training to users on proper operation and maintenance of computer software and hardware. 13. Student will troubleshoot software and/or hardware problems. 14. Student will analyze and install appropriate anti-virus software. 15. Student will demonstrate professional customer service. View more details on Northland Community and Technical College . Ask your questions and apply online for this program or find other related Administrative Assistant courses.