Call Center Supervision - Mountwest Community and Technical College

Call Center Supervision from Mountwest Community and Technical College is a Campus Associate Customer Service degree that prepares you for a Business career. Program Description: The increasing complexities of the business environment have created the need for individuals who possess a greater diversity of skills. Interpersonal, communication, analytical, decision-making, customer service , and computer skills are essential for success in business. Mountwest Community and Technical College?s Management Technology program provides these skills and prepares students for entry-level positions in organizations with career paths that eventually lead to supervisory and management positions. The program also prepares employed individuals for upward mobility within their organization. The flexibility of the Management Technology curriculum allows students to tailor a course of study to meet their own career goals and interests. The Call Center Management program is designed to train students who seek management positions in a call center or the teleservice industry. Students completing these courses will be proficient in all facets of communication and will tailor their communication skills to the call center environment. This program provides students with a deeper knowledge of current contact center management topics, operations and practices. Courses focus on the analytical skills to determine the needs of the call center industry and problem-solving skills to apply management to meet those requirements. Emphasis is placed on communication, teamwork, ethics, and the skills for managing diversity within the contact center industry. Upon completion of the Associate in Applied Science Degree in Management Technology, the graduate will be able to: Demonstrate fundamental supervisory skills Apply knowledge of business computer software to business activities Apply relevant mathematical skills to business activities Demonstrate a working knowledge of ethical, legal, and social skills that relate to the business environment Make decisions after gathering and analyzing information Prepare and present written and oral communication Demonstrate knowledge specific to the specialized option Career Outlook: According to the Bureau of Labor Statistics, West Virginia has the highest number of individuals per capita employed in the call center and teleservice industry in the United States. The need for qualified supervisors should continue to grow in the future. Employment Opportunities: Call Center Supervision Option: This option offers employees of call center and teleservice industries the skills and knowledge they will need to move into supervisory positions. The Call Center Supervisor Option in Management Technology is open to students who are already employed at a call center or teleservice industry and want to prepare for the opportunity for advancement. View more details on Mountwest Community and Technical College . Ask your questions and apply online for this program or find other related Customer Service courses.