Customer Information Specialist - Milwaukee Area Technical College

Customer Information Specialist from Milwaukee Area Technical College is a Campus Certificate Customer Service degree that prepares you for a Business career. Overview ? Companies are streamlining customer relationship management processes, implementing sophisticated software platforms and developing programs to reward employees who put the customer first. The Customer Information Specialist diploma program provides students with basic customer-based business skills and marketing skills, and serves those who desire a broad-based business degree. Students may then use these courses as a foundation for enrolling in numerous associate degree programs. The program is designed especially for individuals who currently have, or wish to have, their own businesses. Career Outlook ? The customer contact center is no longer just for service . In many companies it is a profit center where agents are trained in sales, bilingual support , website support, market research and other areas. Based on Bureau of Labor Statistics information, customer service job growth over the next 10 years will be 32% with median salaries between $26,104 and $48,418. Program Learning Outcomes ? Employers will expect you as a program graduate to: Demonstrate business communications, technologies and marketing skills that emphasize effective customer relations Demonstrate tact and diplomacy in your interactions with others Possess the flexibility to shift attention as problems present themselves Exhibit patience and courtesy in handling inquiries and complaints Possible Careers: Business Mid-Management eCommerce/Web Administration Marketing Travel Services View more details on Milwaukee Area Technical College . Ask your questions and apply online for this program or find other related Customer Service courses.