IT-Help Desk Support Specialist - Madison Area Technical College

IT-Help Desk Support Specialist from Madison Area Technical College is a Campus Certificate Programming degree that prepares you for a IT career. About: The Help Desk Support Specialist program prepares students to interact with PC users providing first-line technical support resolving software, hardware and system problems. Students are trained to install, support , and maintain hardware and software and to ensure that all calls and problems are dealt with quickly and effectively. Installing, configuring, and troubleshooting software and hardware; basic network concepts, supporting new technologies, repairing workstations and performing upgrades are taught in a hands-on class atmosphere. Students gain an understanding of how a help desk functions and the role of customer service in today's world of technology. Students participate in on-the-job help desk internship/work experience with instructor supervision in area companies. Career opportunities exist in all areas of the country. This program may be used to help prepare for CompTIA A+ computer troubleshooting certification. Program Outcomes: 1. Define the roles of basic service management and incident management. 2. Explain the responsibilities of a support professional. 3. Explain the service measurements of a support center. 4. Explain the ways that a support professional can deliver consistent, ethical, quality customer service. 5. Identify common technologies used in the support center. 6. Identify effective use of written and verbal communication. 7. Solve problems individually and in a team environment. 8. Maintain and troubleshoot workstation computer systems. View more details on Madison Area Technical College . Ask your questions and apply online for this program or find other related Programming courses.