Business Administration Customer Service - Isothermal Community College

Business Administration Customer Service from Isothermal Community College is a Campus Certificate Customer Service degree that prepares you for a Business career. Curriculum Description Customer Service is a concentration under the curriculum title of Business Administration. This curriculum provides a broad foundation of communication and interpersonal skills designed to prepare the individual for customer contact roles within a business organization. Emphasized are concepts in retailing, credit and collections, resolving customer complaints, service follow-up, consumer law, and consumer behavior. Concepts include communicating effectively, using interpersonal skills, establishing credit worthiness, analyzing common accounting financial and credit documents, and operating a computer. Employment opportunities include customer services representative, customer services manager, consumer relations, credit analyst, credit card specialist, credit and collection specialist, retail sales, accounts control analyst, administrative assistant, authorizations analyst, and telephone sales representative in both service- and production-oriented businesses. Business Administration - Certificate (C 25 12 B ) Customer Service Concentration CSV 110 Introduction to Customer Service 3 0 3 CSV 210 Advanced Customer Service 3 0 3 CIS 110 Introduction to Computers 2 2 3 MKT 120 Principles of Marketing 3 0 3 Choose one of the following courses: OST 286 Professional Development 3 0 3 MKT 220 Advertising & Sales Promotion 3 0 3 BUS 137 Principles of Management 3 0 3 OST 131 Keyboarding 1 2 2 View more details on Isothermal Community College . Ask your questions and apply online for this program or find other related Customer Service courses.