Health Insurance Customer Service - Charter Oak State College

Health Insurance Customer Service from Charter Oak State College is a Campus Certificate Health Administration degree that prepares you for a Healthcare career. The Certificate in Health Insurance Customer Services is designed for students who are interested in career development within the Health Insurance industry. It is also appropriate for individuals seeking to transition into the Health Insurance industry. All of the courses are available in an online accelerated format through Charter Oak. Student Learning Outcomes Students who complete a certificate in health insurance customer service should be able to: 1. describe the different types of health care delivery systems and services 2. compare past, present, and anticipated changes in the health care environment 3. demonstrate an appreciation of factors that impact behavior in the health care field 4. demonstrate an understanding of medical terminology 5. describe insurance claim processing from multiple perspectives 6. demonstrate an understanding of maintenance and use of medical records 7. use research methods appropriate to the field 8. demonstrate an understanding of patient rights measures 9. demonstrate an understanding of how health care quality is delivered, measured, and monitored 10. describe various payment sources and the populations they serve 11. demonstrate an understanding of health care financial risk 12. assess customer service and client satisfaction 13. identify process improvement concepts and principles and apply to the health care field 14. demonstrate an understanding of computer applications used in health care 15. demonstrate and apply decision-making strategies related to the health care field 16. demonstrate an understanding of ethical responsibilities in business and clinical practices View more details on Charter Oak State College . Ask your questions and apply online for this program or find other related Health Administration courses.