Computer Support Specialist Hardware Support - Capital Community College

Computer Support Specialist Hardware Support from Capital Community College is a Campus Associate Child Care degree that prepares you for a Human Services career. The Computer Support Specialist degree is designed for full-time or part-time students who wish to prepare for the positions of Help Desk Technician, Technical Support Specialist and Customer Service Representative. This occupational group provides technical assistance, support , and advice to customers and users. The degree prepares graduates by developing in them skills ranging from the technical and computer-related to the "people" skills of verbal and written communications, telephone skills, tact, good manners, and logical problem diagnosis and solution. The degree incorporates preparation for the certification examinations for either CompTIA (Computer Technical Industry Association) A+ or MOUS (Microsoft Office User Specialist). A range of general education courses in the program enrich professional skills. Learning Outcomes Upon successful completion of all program requirements, graduates will be able to: 1. Understand the psychology of the workplace, including attendance, punctuality, initiative, teamwork, privacy, discrimination issues, due process, safety, employee/employer conflict, job descriptions, and techniques for working productively with people of diverse cultures and backgrounds 2. Apply customer service and end-user support principles, including communication skills, telephone etiquette, and courtesy when dealing with customers and individuals lacking a technical background 3. Understand career paths in the computer support field 4. Demonstrate a working knowledge of the Internet that includes effective strategies for on line research and correct citation of internet based resources 5. Preemptively solve computer hardware/software problems to provide disaster prevention and recovery of computer systems before problems occur whenever possible 6. Apply a comprehensive understanding of the function of computer hardware and software in a personal computer system, both networked and stand-alone 7. Perform computer troubleshooting using diagnostic test equipment, diagnostic software, network documentation, on-line documentation resources, and troubleshooting strategies and techniques to resolve basic hardware, software, and network problems 8. Identify resources for resolving peripheral device problems including printers, scanners, CD ROMs, sound cards, external CD RW devices, digital imaging devices and DVDs 9. Select appropriate hardware and software, trouble-shoot on the board level, and understand software licensing agreements and privacy issues 10. Communicate effectively with clients, verbally and in writing 11. Understand and apply mathematical and scientific reasoning in solving problems, and think critically View more details on Capital Community College . Ask your questions and apply online for this program or find other related Child Care courses.